Nurse Manager, Operations Emergency Department - Duke Regional Hospital
Duke University Health System
Location: Durham, North Carolina
Internal Number: 228250
Duke Regional Hospital Duke Regional Hospital offers the personal touch and hometown feel of a community hospital while serving as an essential arm of internationally recognized Duke University Health System. Duke Regional has served Durham, Orange, Person, Granville and Alamance counties for more than 45 years. To be successful at caring for our community and have a strong reputation among patients who seek our care, we have 3,500 team members who work together to provide exceptional, compassionate and equitable healthcare 24/7. We are a place of learning and acceptance for team members just starting their careers, as well as an institution of family culture and professional development for employees who have served for decades in our hospital units.Duke Regional has 388 inpatient beds and offers a comprehensive range of medical, surgical and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services. We also offer care at our Duke Rehabilitation Institute, Davis Ambulatory Surgical Center, Duke Ambulatory Surgery Center Arringdon, Health Services Center, and Duke Behavioral Health Center North Durham. In fiscal year 2021, Duke Regional Hospital admitted 16,422 patients, performed 18,152 surgeries and welcomed 2,673 babies into the world. U.S. News & World Report ranked Duke Regional Hospital as #9 in North Carolina and #4 in the Raleigh-Durham area for 2021-22. The Human Rights Campaign consistently names us a Healthcare Equality Leader, and we are a Joint Commission-accredited and Magnet-designated hospital.
Duke Nursing Highlights:
Duke University Health System is designated as a Magnet organization
Nurses from each hospital areconsistently recognized each year as North Carolina's Great 100 Nurses.
Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
Duke University Health System has 6000 + registered nurses
Quality of Life: Living in the Triangle!
Relocation Assistance (based on eligibility)
Nurse Manager, Operations
Duke Regional Hospital - Emergency Department
*****Sign On Bonus of $15,000 if qualified
******Relocation Allowance of up to $8,000 if qualified
The Emergency Department at Duke Regional Hospital is a community based hospital with a total of 79 beds (49 bed medical ED unit serving the adult population (transfer pediatric once stable) with an additional 12 bed observation unit and 18 bed behavioral health unit. Our team is active in delivering exemplary care for each patient to ensure an excellent patient experience, every time.
Manage and coordinate patient care and personnel needs.
Plan, develop, implement and evaluate ambulatory health care services, programs and activities.
Work Performed-manage multi-specialty nursing services delivered within a specific described herein, patients, and staff.
Perform other related duties incidental to the work resolution clinic.
Manage various personnel actions including, but not limited to hiring, orientation, performance appraisals, promotions and scheduling; and counsel and conduct formal discipline of clinical
Collaborate in the development, implementation, and expansion of learning opportunities and skill development for all.
Analyze, develop and maintain an effective and efficient nursing care delivery system that reflects patient and family needs across the continuum; achieving desired outcomes.
Promote education for patients, patient families, and the community; participate in direct patient care activities as a targeted strategy for role modeling or information gathering.
Collaborate with nursing colleagues in ambulatory care to promote optimal utilization of nursing resources among the various clinics.
Identify clinical operational needs; manage the appropriate level of equipment and supplies and monitors equipment maintenance.
Assess the environment and make recommendations to ensure optimal patient comfort, safety and compliance with various regulatory bodies (OSHA, JCAHO, etc.).
Collaborate with Health Center Administrator/Nurse Manager in determining the fiscal requirements of the specific unit; submit budgetary recommendations, including necessary nursing personnel and patient care materials necessary for the provision of care.
Cultivate exemplary customer service throughout the organization; promote effective communication skills to include, but not limited to problem-solving, assertiveness, and support for team members, feedback, active listening and conflict Develop and implement processes to enhance clinic operations and practices for ongoing quality improvement.
Develop, document, implement and monitor written policies and procedures reflective of the ambulatory health care site mission settlement and objectives.
Manage specific clinic in the absence of HealthCare Administrator/Practice Manager; and be available on-call for emergencies involving the facility, staff members.
Knowledge, Skills, and Abilities:
Clinical Quality Management and Service management skills
Orientation, Accountability, Planning, prioritization, and time
Problem-solving and innovation
Initiative financial savvy
Active Listening, effective communication; identifying and recruiting top talent
Develop and retain talent
Showing support- teambuilding, conflict prevention, and management
Motivating and influencing managing vision and purpose
Working knowledge of regulatory requirements including North Carolina Nurse Practice Act Level Characteristics
Education-Bachelor's degree in Nursing is required. A Master's degree in Nursing is strongly preferred.
Experience-Three years of nursing experience is required.
Degrees, Licensures, Certifications
Must have current or compact RN licensure in the state of North Carolina. BCLS certification required
Nurses hired into leadership positions must obtain a leadership certification within three months of hire
New nurse leaders who are ineligible to sit for an exam because they have not been working in a leadership role for the minimum amount of time required must complete their certification within three months of becoming eligible
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.